As we all know, online you don’t have an opportunity to look the person in the eye when you hand him/her your money. Ever try getting a Web site customer service representative on the phone for a refund/cancellation? If you haven’t had the luxury, I hope you like soft elevator music, the # key and lengthy double talk.
Unfortunately the car shipping business attracts many unscrupulous web site operators. Many simply set up business in their homes, buy a multi line phone and sales leads and go to work making promises they have no intention of keeping. Trust me, I could go on for days about these types of operations. Actually, that’s why I am writing this entry, to confront a widely held belief that auto shipping companies are dishonest.
As a car shipping business owner myself who does the majority of his business via online, who employs a full time staff to work phones, schedule pick ups and answer customer service calls we obsessed with upholding honest business practices and the highest level of customer service attainable. There just isn’t’ enough space to write about the number of calls we receive from disgruntled consumers who say they were burned from the last guy who promised to ship his/her car. In the bigger picture, this hurts our business. Why should anyone trust us to do the right thing when the last shipper ripped you off? We needed to start building meaningful trust and that’s where the BBB comes in.
In the spirit of providing and building trust with my customers Auto Transporters Online became accredited with the Better Business Bureau so we could clearly communicate our obsession with providing the highest level of honesty, customer service, and consumer confidence attainable. We pledged “in good faith effort to resolve any consumer complaint” filed against ATO. What this means is, as a consumer you have a place to file complaints against our business if we do not live up to our end of the bargain or if you simply do not like the way we do business. This provides you a voice and motivates us more to make your car shipping experience the smoothest and most painless process available.
The bottom line? We deliver the best service available. No complaint, concern or question too small is not worth our time. Simply pick up the phone during business hours, and a customer service representative will be more than happy to put things right.
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